Grey Market

Non-authorized imports

We, Kobelco Construction machinery Europe B.V. (“KCME”), have been noticing that Grey Market Products (defined after) have been imported into Europe by third parties. KCME is the solo European importer/distributor/wholesaler authorized by Kobelco Construction Machinery Co., Ltd., Japan (“Manufacturer”).

 

What are Grey Market Products?

“Grey Market Products” are imported products into Europe from any country outside of Europe by third parties without KCME’s authorization. Such Grey Market Products, which are originally designed and manufactured by Manufacturer or its subsidiaries for sale and use outside of Europe, are not designed in accordance with, not complied with and not certified under applicable European local environmental, health and safety laws, quality assurance, quality standards, or any other requirements and regulations (“Regulations”) of the importing European countries and/or EU.

 

Why you SHOULD NOT buy the Grey Market Products

Regulations applied to construction machineries have several differences among counties or regions. Our Kobelco branded products such as excavators, cranes and other products (“Our Products”) comply with applicable Regulations in each intended use country. If Our Products are first imported into or delivered in any country outside of Europe and re-exported to European countries, such Grey Market Products do not meet with the Regulations of the importing European countries and/or EU. In such case, KCME bears no liability and responsibility with respect to such Grey Market Products.

IN CASE THAT OUR PRODUCT IS USED IN THE COUNTRY AND/OR REGION OTHER THAN THE INTENDED USE COUNTRY AND/OR REGION OF KCME, THE WARRANTY PROVIDED WITH OUR PRODUCT SHALL BE VOID.

 

No Liability and Responsibility for the Grey Market Product

KCME does not offer or provide the following support for the Grey Market Products:

• After sales service / service and repair information
• Manuals / specifications
• Warranty
• Spare parts / spare parts list

 

How to distinguish Authorized Products from Grey Market Products

Our Products authorized to use in Europe by KCME have serial plates with CE marking (on mainframe under boom foot operator cabin side):

 

Contact Information

If you have any questions regarding “Grey Market Products”, please contact us through our Contact Us page.